Terms & conditions
When you make a booking, you agree to the following terms and conditions:
Admission Upon agreement, the client tacitly concedes the right of the driver refuse to carry any passenger who may be under the influence of alcohol or drugs and those whose behavior may be considered dangerous for the driver of the vehicle or other passengers. This prohibition also extends to narcotics.
Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date.
The client assumes full financial liability for any damage to the car, van or bus caused during the duration of the chauffeur rental by them or any members of their party. A fee of 100.00€ for each carpet or seat burn. Sanitation fee is 250.00€. Any fines will be paid for by the customer. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
Smoking is not permitted in all of our cars, van’s or buses.
Attention when we send the contact details of our drivers, they should never be contacted unless 15 to 20 minutes before the service. They may be performing another service. and When driving, answering the phone with customers in the vehicle is prohibited.
Feel free to contact our operations hotline (+351) 932 732 068.
At the time of transfer, the driver will expect at the collection point to a maximum of 60 minutes from the time of arrival of the flight. (in case of transfer from airport) the waiting time from any other point should be restricted to 15 minutes after the scheduled time. If the client is not able to locate the driver at arrivals airport area, is the customer’s responsibility to contact us via our contact number (+351) 932 732 068.
In case of flight delay – tolerates 60 min max. First 15 minutes is free of charge. After 15 minutes – Client will be charged for 1 hour extra time. if the flight is delayed more than 1 hour – the possibility of providing the transfers only after coordinating and agreed with the contact center (+351) 932 732 068..
If the client does not call the numbers until 60 minutes after the arrival time of the flight, in the case of collections at the airport, and within 15 minutes for other collections, we have no knowledge of the problem, the reservation will be canceled transfer and no refund will be due. An electronic record of all incoming calls to the phone number is maintained by the service provider and phone can be used as evidence in case of a dispute over whether the numbers were called or not.
The customer is responsible for checking the agreed deadline for pick-up for the transfer service, and also to ensure that your time of arrival at the departure airport allows you to arrive at least 10 minutes before the opening of check-in and under no circumstances less than two hours before the scheduled flight departure.
We are not liable for delays due to force majeure or other circumstances that are beyond our control, including accidents suffered by third parties on transfer routes, checkpoints, acts of terrorism or vandalism, extreme weather conditions, traffic levels unusual or airport delays. The route to and from the chosen destination can not be guaranteed and route map drawn by google displayed on our site is for informational purposes only.
It is the customer’s responsibility to provide when booking complete and accurate addresses for pick-up and destination points.
The driver will get as close to the customer of the addresses given, when it allows easy access to the type of vehicle used. For access by conventional route be closed due to weather conditions, or road accidents, etc., the driver can, at the express request of the customer, using a longer route to reach the agreed destination, but in this case the customer will be responsible for any additional costs.
On demand / at disposal / hourly services All base rates and or our services starts always from 9am till 5pm. Details to clarify the service to be provided. Included every day 150km if more than contracted kms per day included will be charged has extra per km. Extra hours will be charged if before 9am or after 5pm. Not included, extra kms, tolls, extra hours, driver meals, driver hotels, any expenses that are not included or referred. Can be made Exception of the first day of your arrival we will count 8 hours included from the time your plane arrives or a transfer depending on what was contracted or quoted. Following days if contracted several days the driver will always start at 9am till 5pm (working hours) after 5pm will be charged has extras.
Each passenger is allowed to carry-on one bag per person, maximum combined size of 158 cm (length + width + height) and hand luggage, such as handbags and small purses, unless additional items are specified during the booking process.
All luggage must be clearly marked with the owner’s name and destination address. Any excess luggage must be declared at time of booking.
The passenger is responsible for all additional expenses necessary to carry the excess baggage unreported.
The transport of luggage and other belongings are held for the account and risk of the customer and can under no circumstances be liable for any loss or damage.
The following cancellation policy is used in order to avoid no show customers.
Please note that all modifications or cancellations should be made from e-mail.
Full refund: if cancelled up to 48 hours before of the agreed date and time. 50% refund: if cancelled till 24 hours before of the agreed date and time.
No refund: if cancelled within the last 24 hours before the arrival date. (refund processing fees will be deducted from the amount) no show: in case of no show the booking is non refundable Cancellations or changes made by the company if in the unlikely event, we cancel or need to make a major change to your booking, we will inform you as soon as reasonably possible after we become aware of this. In this case, you will be entitled to a full refund of the price paid by you for the affected part of the trip and we will have no further liability to you. When you pay for a transfer, you agree to these terms.
Cancelled flights: in the event of a flight being cancelled, the client is deemed to have missed their booked transfer. If an alternative flight is arranged, then the client would need to make a new booking for a transfer at full cost, subject to availability of said transfer. With no refund for the original booked transfer.in the instance where no new transport can be provided by BLACKLIMO, the client will be supplied with a statement stating that they were unable to travel on the original booking, this may be used to make a claim on their travel insurance. No refund will be issued for the original ticket and BLACKLIMO are not liable for any additional costs incurred
If you have any further questions, please don’t hesitate to contact us.